Return Policy

1. Introduction

At Inclusive Health Africa, customer safety and satisfaction are our top priorities. Because we deal in medicines and other regulated healthcare products, returns are handled carefully and in line with pharmaceutical safety regulations.

By placing an order with us, you agree to the terms described in this Return Policy.

2. Return Eligibility

The following conditions apply to returns:

Prescription Medicines: For safety reasons, prescription medicines cannot be returned or exchanged once dispensed, unless the item received was incorrect or defective.

Over-the-Counter Products: Unopened and unused OTC products, vitamins, and personal care items may be returned within 7 days of delivery, provided the packaging is sealed and undamaged.

Damaged or Incorrect Items: If you receive a damaged, expired, or incorrect item, please contact us within 48 hours of delivery so we can arrange a replacement or refund.

3. Refund Process

To request a return or refund:

Contact our customer support team with your order number and reason for the return.

Our team will review your request and confirm eligibility within 2 business days.

Approved refunds are processed back to your original payment method, or via medical aid where applicable, within 5-10 business days.

Where a medical aid claim was made, any refund is subject to the terms of your medical aid scheme.

For any questions about a return, please reach out to us via the Contact Us page or WhatsApp.